Nature of our service
Ask a Porteño provides local assistance, research, recommendations, coordination, logistics and, when specifically contracted, in-person support in Buenos Aires. The exact scope of each paid service is described in its Service Confirmation.
Remote and in-person services
Remote services include advice, research and coordination without physical travel. Any service requiring a person to travel, visit a location, pick up or deliver something, or accompany a customer is an in-person service and is quoted separately unless expressly included.
Service hours
Monday–Saturday 7:00 AM–10:00 PM; Sunday 1:00 PM–10:00 PM, Buenos Aires time. Messages may be sent at any time and will be answered when the first available team member is online. Ask a Porteño is not a 24/7 emergency service.
Third-party providers
Independent third parties remain responsible for their products, workmanship, warranties, availability, pricing, refunds and service conditions. Ask a Porteño may locate, recommend, contact or coordinate them but does not independently warrant their work or products.
Problems after a third-party service
If a coordinated service later develops a problem, we may help contact the provider again. Any warranty, rework, refund, replacement or compensation remains subject to that provider’s terms and obligations.
Ask a Porteño errors
These policies do not exclude responsibility for execution errors directly caused by Ask a Porteño. Such cases will be reviewed individually.
Quotes, approval and payment
Service fees are separate from third-party costs unless explicitly stated. We normally obtain approval before significant expenses. Ask a Porteño does not normally finance customer purchases; required funds must generally be received before execution.
Availability and results
Payment for research or management covers our work and does not guarantee a specific result when the outcome depends on third parties or circumstances outside our control.
Transportation
Transportation is not included unless specifically stated. Travel time during an in-person service forms part of the contracted assistance time.
Safety and restricted requests
We may decline or stop requests that present unacceptable legal, safety or reputational risk. We do not assist with unlawful activities, fraud, false documentation, restricted substances, unauthorized access or dangerous or prohibited transactions.
Football ticketing
We may provide information about matches, venues, purchasing channels and public safety recommendations. We do not currently sell, authenticate or guarantee third-party football tickets or provide stadium accompaniment.
Cancellation of in-person services
More than 24 hours before the scheduled start: no cancellation fee. Between 24 and 3 hours before: 50% cancellation fee. Less than 3 hours before or no-show: no refund. Third-party costs already incurred or non-refundable reservations made at the customer’s request are not refundable.
Service Confirmation
Paid management and in-person services may require a Service Confirmation defining scope, exclusions, fees, third-party costs, spending limits, timing and cancellation terms. Approval and payment constitute acceptance of the agreed service scope.