What is Ask a Porteño?
Ask a Porteño is a local assistance service for visitors in Buenos Aires. We help you understand how things work, find what you need, coordinate local services and, when available, assist you in person.
What is the Day Pass?
The Day Pass gives you remote local assistance for one service day during our regular operating hours. It does not provide 24/7 assistance.
What are your service hours?
Monday–Saturday: 7:00 AM–10:00 PM
Sunday: 1:00 PM–10:00 PM
Buenos Aires local time.
Can I message outside service hours?
Yes. You can message us anytime. We’ll respond as soon as the first available team member is online during our service hours.
Does the Day Pass include in-person assistance?
No. Any service requiring someone to travel, visit a location, pick something up, make a delivery or accompany you is quoted separately.
What is Management?
Management means we handle local coordination for you: contacting businesses, hosts or providers, confirming availability, coordinating appointments and following up. Management services start at USD 25.
Can someone accompany me?
Yes, when available. In-person assistance is USD 35 per hour or USD 125 for a 4-hour package. Transportation and purchases are not included.
Do you guarantee third-party products or services?
No. Independent providers remain responsible for their products, work, warranties, prices and service conditions. We can help coordinate and follow up.
Do you guarantee availability or prices?
No. Third-party availability and prices can change. We verify information when possible and ask for approval before significant expenses.
Do you provide emergency assistance?
No. Ask a Porteño is not an emergency, medical, police or security service. Contact the appropriate official emergency service first.
Can I cancel an in-person service?
More than 24 hours before: no cancellation fee. Between 24 and 3 hours before: 50% cancellation fee. Less than 3 hours before or no-show: no refund. Non-refundable third-party costs already incurred are excluded.